What's the difference between the trial version and the full version?
The trial version of FindMyData only offers the preview feature, while the paid version allows you to preview and recover all the data you want.
The software cannot detect my iPhone/iPad after I connect it to PC with the USB cable. What should I do?
Unlock your iPhone; you will see "Trust This Computer" dialog appears on your iPhone, please click Trust option. Re-connect your iPhone via the right USB.
Can I recover the data from a factory reset iPhone or iPad?
The restore or factory reset will erase all data in iPhone and make iPhone a new device. The only way to recover the data is to scan your iTunes backup, if you have.
The software only recovered part but not all of my lost data on iPhone. Why?
If you continue to use your iPhone after data loss, the new data will overwrite the old ones causing the old lost data forever gone. In this case, no software can recover data from such a device.
Can FindMyData recover the lost iPhone data back to iPhone directly, as they were before the data loss?
Currently, FindMyData does not support this feature. The Recovered data can only be saved as html and other forms to your computer.
Can I recover the data from an unresponsive or black-screen iPhone or iPad?
If the iPhone or iPad is unresponsive or has a black screen, the software cannot detect your device even if you connect it to PC because you cannot unlock the iPhone to tap on “trust this computer”. So we strongly suggest that users try our software before they make the purchase.
Can FindMyData recover data from a disabled iPhone?
It can only restore data from iTunes backups instead of the device if iOS is disabled.
Is the data recovery 100% guaranteed?
The deleted or lost data can be easily overwritten if you turn off the device or fill in new data on the device, in which case the lost data is not recoverable. So it’s not 100% guaranteed that our FindMyData recover all your data.